Privacy Policy

MedLead Partners ("MedLead Partners," "we," "us," or "our") operates as a lead-generation and advertising company that helps healthcare, medical, aesthetic, and other service providers connect with prospective customers.

This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with MedLead Partners, including through our website, advertising campaigns, online forms, and communications.

By using our website or submitting information through one of our forms, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• First and last name
• Phone number
• Email address
• ZIP code or general location
• Preferred contact method
• Availability or preferred scheduling timeframe
• The service or treatment you are interested in
• Information you voluntarily provide in communications with us
• Information about how you interact with our website, advertisements, and online forms
• Device, browser, IP address, and similar technical information where collected through our website or advertising platforms

Information You Should Not Submit

Our advertising forms and general website forms are not intended for submitting sensitive medical information.

Unless we specifically request information through a secure process, please do not submit:

• Medical records
• Diagnoses
• Prescription information
• Detailed medical history
• Detailed health information
• Other sensitive medical information

If you need to discuss medical information, we may direct you to communicate directly with the appropriate healthcare provider through the provider's appropriate channels.

2. How We Collect Information

We may collect information from:

• Our website
• Meta, Facebook, Instagram, and other advertising platforms
• Lead-generation and instant forms
• Phone calls
• Text messages
• Emails
• Other online services operated by or on behalf of MedLead Partners

3. How We Use Information

We may use information we collect to:

• Respond to your inquiry
• Contact you using your requested contact method
• Answer general questions about the service or treatment you requested information about
• Qualify and organize prospective leads
• Coordinate or assist with appointment scheduling
• Connect you with the healthcare, medical, aesthetic, or other service provider associated with your inquiry
• Provide information about services offered by the applicable provider
• Communicate with you regarding your inquiry
• Improve our advertising, lead-generation, website, and communication processes
• Prevent fraud, abuse, or unauthorized activity
• Comply with applicable laws and legal obligations

MedLead Partners does not provide medical advice, diagnosis, treatment recommendations, or clinical eligibility decisions. Any medical questions, treatment decisions, or clinical determinations should be addressed with the applicable healthcare provider.

4. Sharing of Information

We may share information with the healthcare, medical, aesthetic, or other service provider associated with your inquiry when reasonably necessary to:

• Respond to your inquiry
• Provide information about the requested service
• Coordinate an appointment
• Assist with scheduling
• Allow the provider to follow up regarding the inquiry

We may also share information with service providers that help us operate our business, including providers involved in:

• Customer relationship management
• Lead management
• Scheduling
• Communications
• Advertising
• Analytics
• Website hosting
• Data storage
• Security
• Technical support

These service providers may process information on our behalf for the purposes described in this Privacy Policy.

We do not sell your personal information as a traditional data-broker product.

5. Advertising Platforms

We may use advertising platforms such as Meta, Facebook, Instagram, and similar services to advertise our services and generate prospective customer inquiries.

When you submit information through an advertising platform's lead form, that information may be processed by both the applicable advertising platform and MedLead Partners.

Those platforms have their own privacy policies and terms governing how they collect and use information.

6. Communications

If you submit an inquiry, we may contact you by phone call, text message, or email using the contact information you provide.

Communications may relate to:

• Your inquiry
• Your requested service
• Questions about your inquiry
• Lead qualification
• Appointment availability
• Appointment coordination or scheduling

Message and data rates may apply depending on your mobile carrier and plan.

Where required by applicable law, we will obtain appropriate consent before sending certain types of communications.

Providing a phone number in connection with an inquiry does not by itself mean that you have consented to receive unrelated marketing communications.

You may request that we stop contacting you regarding an inquiry, subject to communications that we may be required or permitted to retain or send by law.

7. Cookies and Analytics

Our website and third-party services may use cookies, pixels, analytics tools, or similar technologies to understand website usage, measure advertising performance, improve our services, and support website functionality.

These technologies may collect information such as browser type, device information, pages visited, approximate location, referring websites, and interactions with advertisements.

Third-party advertising and analytics providers may collect information in accordance with their own privacy policies.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

10. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact us to request information about how your personal information is handled or to request that we update, correct, or delete information where applicable.

You may also request that we stop contacting you regarding a particular inquiry.

Some information may need to be retained when required for legal, security, fraud-prevention, or legitimate business purposes.

To make a privacy-related request, contact us using the information below.

11. Children's Privacy

Our website and lead-generation services are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our general website or advertising lead forms.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

12. Third-Party Websites and Services

Our website, advertisements, or communications may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make changes, we may update the Effective Date at the top of this Privacy Policy.

Your continued use of our website or services after an updated Privacy Policy becomes effective indicates that you have reviewed the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how MedLead Partners handles personal information, please contact us:

MedLead Partners
Email: info@medleadpartners.com
Website: https://www.medleadpartners.com/